Support Policy Page

At MGFitHub, we are committed to providing exceptional customer and seller support. Whether you need help with an order, a product, or navigating our platform, our support team is here to assist you. Below are the details of our support policy, including how to reach us and what to expect when you do.

Contacting Support

• Email Support: For all inquiries, you can reach us at support@mgfithub.com. We aim to respond to all emails within 24 hours on business days.
• Live Chat Support: For immediate assistance, you can access our live chat on the website during business hours (Monday - Friday, 9 AM - 6 PM.
• Phone Support: Our phone support is available at +233207504159 during business hours. Please note that during high call volumes, there may be wait times.
• Help Center: Our Help Center provides answers to frequently asked questions (FAQs) and troubleshooting tips 24/7. You can find it on our website under the "Support" section.

Customer Support

• Order Issues: If you have a problem with your order (e.g., wrong item, damaged product, delayed shipment), please contact us with your order number and details of the issue. Our team will investigate and resolve the matter promptly.

• Product Inquiries: For questions about a specific product, including sizing, ingredients, or usage instructions, feel free to reach out to us. We will provide as much information as possible or connect you with the relevant seller.

• Returns & Refunds: If you wish to initiate a return or have questions about a refund, please refer to our Return & Refund Policy or contact support. We aim to process returns and refunds within 5-7 business days after receiving the returned items.

  Seller Support

• Account Assistance: If you encounter issues with your seller account, such as login problems, product listing errors, or payment discrepancies, please contact seller support at support@mgfithub.com. We will aim to resolve your issues within 24-48 hours.

• Policy Questions: If you need clarification on any of MGFitHub’s policies or procedures, including shipping, payments, or returns, our seller support team is here to help.

• Technical Issues: For any technical problems related to the platform (e.g., website functionality, and product uploading errors), our support team will work closely with you to troubleshoot and resolve the issue quickly.

  Response Times

  We strive to provide timely support for all inquiries. Below is a summary of our response time commitments:

• Email: 24 hours (business days)
• Live Chat: Immediate during business hours
• Phone Support: Within business hours (may vary depending on call volume)
• Issue Resolution: Complex issues may take up to 48-72 hours for a full resolution. We will keep you updated throughout the process.

  
  

  Feedback & Improvement

  At MGFitHub, we value your feedback and are always looking to improve our service. If you have any suggestions or comments about your experience with our support team, please email us at [insert feedback email]. We review all feedback regularly to enhance our platform and services.

  Thank you for choosing MGFitHub. We are here to support you every step of the way in your fitness journey or as you grow your business with us!